Refund Policy

Refund Policy

At Miles Detailing Company, customer satisfaction is our top priority. We aim to deliver high-quality mobile detailing services with every visit. Please review our refund policy below:

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1. Service Satisfaction Guarantee

If you are not satisfied with the results of your service, please contact us within 24 hours of completion. We’ll do our best to resolve the issue, which may include a complimentary re-cleaning of the affected area.

2. Refund Eligibility

Refunds are handled on a case-by-case basis and are not guaranteed. They may be considered in the following situations:

• A service was not completed as agreed, and we are unable to return and resolve it.

• A significant error occurred on our end that impacted service quality.

3. Non-Refundable Situations

We do not offer refunds in the following cases:

• Pre-existing damage or stains that cannot be removed despite our best efforts.

• Customer dissatisfaction based on unrealistic expectations (e.g., expecting full restoration of worn or heavily damaged interiors).

• Cancellations made with less than 24 hours' notice.

• Missed appointments or no-shows.

4. Deposits and Cancellations

If a deposit was required to hold your appointment:

• Cancellations made at least 24 hours in advance are eligible for a full deposit refund or credit.

• Cancellations made with less than 24 hours’ notice may result in forfeiture of your deposit.

5. How to Request a Refund

To request a refund or re-clean, please contact us within 24 hours of your service. Include your name, appointment date, vehicle type, and a brief description of the issue.

📧 Email: milesdetailingcompany@gmail.com

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